Terms & Conditions
Before confirming your order please:
Read through these terms and conditions (the 'Conditions') and in particular our cancellations and returns policy and limitation of our liability and your indemnity.
By ordering from us, you agree to be legally bound by these Conditions. You will be unable to proceed with your purchase if you do not accept these terms and conditions as may be modified or amended and posted on this Website from time to time.
We reserve the right to revise and amend the Website, our disclaimers and the Conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have changed these Conditions.
2. About Us
This Website is owned and operated by Gardners Bakery Ltd ('we'/'us'/'our'), a limited company (trading as Gardners Bakery), registered in England and Wales. Our registered office is at 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL. Our business address is 85 Harborough Road, Kingsthorpe, Northampton, NN2 7SL, www.gardnersbakery.co.uk.
3. Ordering Process
3.1 You can place an order over the phone, by email or by coming into our shop. A 50% deposit is required to confirm your order. Without a deposit, there is no order placed. You can pay over the phone with a debit/credit card or by coming into the shop to pay with a card or cash.
3.2 You can choose a design from our website or create your own. Please give as much detail as possible at time of ordering. Please be aware that whilst we can take inspiration from specific designs, every cake maker has a different style and therefore designs may not be able to be replicated exactly.
3.3 Whilst every effort has been made to take accurate photos and descriptions, colours may vary due to monitor/phone screens and all of our icing models may not be exact, due to the fact they are handmade. Whilst we do make handmade models, you can send us a photo of the person however they are not intended to be exact replicas.
3.4 For wedding cakes, please book a consultation with Helen to discuss your requirements as we cannot guarantee that someone will be available at all times, especially during busy Summer months. Consultations are free of charge.
3.5 Changes can be made once an order has been placed however it may not always be possible. Please give us as much notice as possible.
4.1 Cakes can be collected on the day they have been ordered for from the shop. We recommend phoning in advance to check your cake is ready as sometimes there may be delays out of our control and at busy periods.
4.2 The responsibility of the cake transfers to you upon collection of the cake.
Cakes must be handled carefully and placed in a safe place, on a flat surface. You must put the cake in the boot or foot well of the car when travelling and NOT on car seats or a persons lap. You must drive very carefully when transporting a cake, especially around corners and roundabouts. Cakes need to be kept flat as if not, this can cause them to slide.
4.3 You must not stack cake boxes or push the sides of the box inwards. Cakes with icing models on should be handled with extra care and attention as they are very fragile.
4.4 Do not refrigerate your cake unless it is fresh cream. Cakes must be kept in a cool, dark place in the box. Do not leave your cake in the car or garage overnight where the temperate is not consistent.
4.5 Cakes last up to five days if kept correctly. Wrap your cake in tin foil or cling film and place in an airtight container to keep it as fresh as possible.
Cupcakes, fresh cream & gluten free sponges are best eaten on the day of or the day after collection.
4.6 We may use supports and other non-edible items including polystyrene on your cake to attach models and other parts. Please remove these before serving and eating.
5.1 We will make every effort possible to ensure your cake exceeds your expectations. However, in some instances the finished product may differ slightly due to the fact that each cake is individually hand made. At all times we will endeavour to delight you with our quality of products and services.
5.2 If you would like to make a complaint or have a problem with a cake, please contact firstname.lastname@example.org or call us (01604 458555) as soon as possible. You can message us on Facebook if it is out of shop hours. Corrections and repairs to cakes can be corrected on the same day in most cases, please make sure you collect your cake during our collection hours to ensure there are staff working who can do this. You are required to give us this opportunity and MUST let us know of the PROBLEM within ONE HOUR of ACCEPTING your cake.
5.3 We may need you to return the cake in order to fairly assess the situation and an immediate refund may not always be possible. Cakes, or parts of cakes, must be returned within three days of collection in order for us to investigate the nature of the complaint. A full refund may not always be possible and the maximum we offer is the full value of the cake (excluding delivery charge). We do not offer further compensation.
5.3 We will not be responsible for any faults where the cake has been placed in an unsuitable place or handled without care and attention.
6.1 Once you have placed and paid for your order, if you would like to cancel, please call or email us.
- over 14 days prior to collection date - 20% cancellation fee or postpone
-14 days - 7 days - 50% cancellation fee or postponing may be an option.
-Less than 7 days - no refund and no postponing.
Any work already completed may be charged on top of these fees.
6.2 If you need to cancel a wedding cake order, please email or call Helen. You may not be entitled to a refund if we are fully booked for the date of your wedding as we may have had to turn down orders at busy periods. We require a 50% non-refundable deposit when ordering and any extra work already completed will be charged.
6.3 We will need to process your refund by the payment method you used to order the cake. The same card must be used and it may be possible that you have to physically come into the store in order to confirm identity.
Due to the recent outbreak in coronavirus (COVID-19), we would like to remind customers of our cancellation & postponement policy. If you need to postpone your celebration cake then please let us know ASAP. We will try our best to accommodate however it may not always be possible if it's close to the collection date. If you would like to cancel your cake, it will be subject to our standard cancellation policy as above.
*UPDATE* Based on the new government policies, we will be closing in April. All orders in April will be either postponed or you can have credit towards any other cake orders within a year.
7.1 Our cakes contain dairy, gluten (wheat), eggs and other allergens. Details of allergens are available on request. Although most of our cakes do not contain nuts, they are in an environment that handles nuts. Egg-free and gluten-free cakes can be made on request. We cannot guarantee that cakes will not contain trace amounts of these ingredients as they are all made in the bakery.
7.2 Gardners Bakery Ltd accepts no liability for customers suffering allergic reactions from eating our cakes. It is the responsibility of the customer to make sure we are aware of any special dietary requirements.
8. Hire of Stands
8.1 Cupcake and cake stands are available to hire on request. We only have a limited amount so please check far in advance that we have one available for the date of your celebration. All equipment must be collected and returned by the customer (unless the cake is being provided and delivered by us - it is your responsibility to return but we will deliver). Hire charge can be paid by debit/credit card or cash and must be paid in advance.
8.2 The hire charge taken upon booking for cupcakes stands is £10.00 and wedding cakes stands is £15.00. A £75 deposit is due the week of the hire and is refunded upon satisfactory return of the item, you can either leave us card details, cash or a cheque.
8.3 The hire charge rate is for a period of four days (i.e. collect Friday and return Tuesday). A charge will be made for late return (£3.50 per day) and forfeiture of the deposit if not returned within 10 days or after the arranged return date. Collection and return times can be varied by individual arrangement to suit the customer only if agreed in advance of hire.
8.4 Damage or loss of equipment (or any part thereof) will result in forfeiture of the deposit and may lead to additional charges if this is insufficient to replace the item. Prices may be subject to change depending on supply cost changes, but these will be notified in advance.
10. Website Details
10.1 Whilst we try and ensure that all the information on our Website is accurate, errors may occur. In the unlikely event that the price and/or description of an item listed on the Website has been incorrectly advertised, we will not be under any obligation to sell or provide those Goods to you.
10.2 We reserve the right to change the domain address of this Website and any services, products, product prices, product specifications and availability at any time.
10.3 In the event that you place an order and a decorative item is out of stock or unavailable to us anymore, we will call you as soon as possible to rearrange decoration.
11. Governing Law & Jurisdiction
The Website is controlled and operated in the United Kingdom.
These terms and conditions are governed by the laws of England and Wales and you agree to submit to the exclusive jurisdiction of the courts of England and Wales.
These terms and conditions do not affect your statutory rights.
Social Media Competition
Share your cake with us on any social media (Facebook, Twitter and Instagram), or leave a review to be in the chance of winning a £10 voucher.
Prizes will be drawn out of all reviews and posts, once every three months. Winner will be contacted directly via their social media account.
£10 voucher to be used on celebration cakes from Gardners Bakery. Cakes must be ordered in advance when using a voucher. Cannot be used as a deposit for a cake.
1. Who We Are
2. How we collect information
When you place an order on our store, we collect the personal information you give us including your name, address and email address.
Google Analytics: When someone visits our website, we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.
3. How we use your information
Mailing Lists: As part of the registration process for our newsletter emails, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don't sell our email lists with other organisations and businesses.
We do not have access to your credit card information when you pay in store. When you pay over the phone your details are entered directly into our chip and pin device and we do not keep these details.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
6. You are entitled to view, amend, or delete the personal information that we hold. Email your request to our data protection officer at email@example.com